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FitHub FitHub Where to find us

Where to find us

51 High Street,
Reigate,
Surrey,
RH2 9AE
(Above M&S)


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FitHub FitHub Opening Times

Our opening times are as follows;
Mon & Tues:  6.30am - 10pm
Wed & Thurs: 6.30am – 9.30pm
Fri: 6.30am – 9pm
Sat - Sun: 8am – 6pm
Bank Holidays: 8am – 4pm

Frequently Asked Questions

Below is a list of our most Frequently Asked Questions which we hope will be helpful:

Q: What do I need to have at hand when I register online?

A: You’ll need a debit/credit card to pay the Joining Fee, your bank account number and details for setting up the monthly direct debit and a pen and paper to record your membership number.

Q: What is a joining fee?

A: The joining fee is only charged once when joining! This fee includes all administration set up costs your membership pass and your first session induction if required.

Q: Does it take long to register?

A: It’s a very quick four step process to register online

Q: Is there a charge for lost membership passes?

A: Yes, there will be a charge of £10 for a replacement card which can be purchased via our website.

Q This offer seems too good to be true, where’s the catch?

A: There actually is no catch!  If you want to cancel, you can do so at any time via the Member Area - you must allow at least 10 working days notice before your next Direct Debit due date to guarantee no further payments being made.

Q: How old do I have to be to join Fithub.co.uk?

A: The minimum age requirement is 16 years of age.

Q: What happens when I have joined on line?

A: You will be greeted at the Gym by one of our friendly staff members who will verify your details and issue you with your membership card.

Q: What does 'no contract' mean?

A: You are not contractually tied to us for any specified period; you may cancel at any time.  Should you wish to cancel you must do this via the Member Area, please give a minimum of 10 working days notice before your next Direct Debit is due to guarantee no further payments being made.  You will also need to cancel your Direct Debit instruction with your bank.

Q: Will there be someone to show me how to use the equipment?

A: Yes, you will receive a FREE induction on joining and our friendly staff will be on hand to help you get the most from your visit

Q: Are there changing facilities in The Gym?

A: Yes, we provide showers, lockers and toilets.

Q: When does my Direct Debit get taken from my account?

A: Your Direct Debits will be debited from your account on either 1st or 15th of each month (depending when it starts).

Q: Do you offer a peak or off peak membership?

A: No, if you are a member of Fithub.co.uk you have full use of the facilities anytime when the club is opened.

Q: Are lockers provided Free?

A: Yes lockers are provided for you at no extra charge and are locked using your membership card.

Q: Do you supply training towels?

A: You may purchase a FitHub training towel for £2.50 from Reception / vending machine.

Q: Will personal training be available?

A: Yes, this is available. The club have 6 contracted personal trainers, they are self employed and we believe it is more efficient for you to engage their services directly.

Q: Is my personal data secure?

A: Yes. We may contact you from time to time by email to advise you of information relating to club activities, changes to opening times and promotions that we think may interest you.

Q: What is the pro rata cost?

A: The Pro rata cost will be calculated from the day you join to the end of the current month. If you join between the 1st & 15th of the month you will pay for the remaining part of the current month and your DD will be debited the following month. If you join between the 16th and the end of the month you will pay the remaining part of the month, plus the following month and then your DD will be debited the following month after.

Q: Can I defer my start date?

A: Yes, you simply change start date when first registering. 

Q: Is there a maximum time that I am allowed in the gym for?

A: No, you can stay all day if you wish, but during busy times we would ask that you use all equipment on a fair basis.

Q: Do you offer family memberships?

A: No, because of the great price we only offer individual memberships.

Q: Are there catering facilities?

A: Yes there is a vending machine available to purchase a selection of drinks, supplements & snacks.

Q: Do you offer guest day passes?

A: Yes - a Day Pass is £8.00.  You may purchase one in advance via this website.

Q: Can I put my membership on hold?

A: Yes you may freeze your membership for a fixed 3 month period at a cost of £6 per month.  This fee will be taken by Direct Debit instead of your usual membership fee. 

Q: If I leave and then re-join will I be charged a joining fee again?

A: Yes.

Q: Can I change the date of when my Direct Debit will be collected?

A: Unfortunately we are unable to change the date that your Direct Debits will be debited from your account - it will be collected on either the 1st of 15th month depending on when it started.

Q: What are the opening times?

A: The opening times are:
Mon & Tues: 6.30 - 10pm
Wed & Thurs : 6.30am – 9.30pm
Fri : 6.30am – 9pm
Sat - Sun : 8am – 6pm
Bank Holidays : 8am – 4pm

Business Hours:  Monday to Friday 9am - 5pm. 

 

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